Shipping and return
Shipping
Canada & USA : flat rate 15$ - Free shipping with orders over 100$
All orders are tracked and insured
International: shipping rates - Free shipping on orders over 100$
*Covid-19: Because of the significant increase of packages, shipping can be delayed.
Orders are usually shipped within 1 week but can take up to 2 weeks!
we are not responsible of custom taxes.
PACKAGING PLASTIC FREE
Your Jewelry comes in a plastic free packaging. It is packed in a cute cardboard jewelry box that you can re-use or put in the recycling. Our jewelry tags are made by a local artist from Montreal and are made of paper as well. Finally, we ship all orders in padded paper mailers that can by recycled :)
RETURNS
- If the jewelry arrive damaged or broken, please send a picture to coteouestjewelry@mail.com and then, you can send it back in the original package and it'll be replace. You have one week after received to send it back.
- We do not accept returns if the jewelry is not broken. Each pieces is made to order for you, that is why we do not exchange pieces. Please be sure before buying any pieces and take the good measurements :)
- Please know your size for rings, if it's the wrong size, it cannot be replaced.